A follow-up that learns
Each answer shapes the next question or action. When someone needs help, Bitelio can ask more before suggesting another purchase.
Shopify · Early access
The next purchase starts with understanding the customer.
Bitelio brings orders, answers and interactions together to decide what each customer needs next: help with a product, a more suitable recommendation or an offer you have approved. Manage it inside Shopify.
New public Shopify installations are pending review.
Illustrative example · A coffee store
First order: whole-bean coffee
Their answer
“I can’t quite get the coffee right”
Ask a little more before recommending.
A message from your store
Let’s find what works for you. What are you finding difficult?
- The taste
- The preparation
- Choosing the coffee
Product guidance and a follow-up
Uses approved product information. If the difficulty continues, the store steps in.
After the first order
A journey that keeps the context.
Your products, ready to work with
Active Shopify products and their available translations are imported automatically. On eligible paid plans, AI prepares product guidance within your quota for you to review and approve.
The channel the customer uses
Email, connected WhatsApp and browser notifications with permission can support the journey. Your mobile app can participate through an API integration with your own notification system.
Offers within your limits
Set the maximum discount, eligible gifts, free-shipping conditions and budget. Bitelio checks those limits before making an offer.
A clearer view of repeat purchases
Follow second purchases, attributed sales and estimated contribution after costs. A control group helps assess impact beyond the sales credited to messages.
Inside Shopify, including billing
The authorised store owner uses their Shopify session. Plans and approved usage for the connected project are managed through Shopify; team access still follows project permissions.
Getting started
What you need to get started.
From a first demo to reviewing your own programme.
- 1
Request a demo so we can review your store and explain early access. New public Shopify installations are pending review.
- 2
When installation is available for your store, choose it in Shopify and approve the app’s permissions. Products, orders and customers are then synchronised.
- 3
Review your brand, sender and the product information you want Bitelio to use. Set your offer limits and connect the channels you need.
- 4
Review the proposed questions and follow-ups, try the programme in observation mode and activate it when it is ready. One programme adapts to individual customers.
Different customers. Different reasons to return.
They are struggling with the product
Find out what is going wrong, offer approved guidance and check whether it helped. If the difficulty continues, the store can step in.
Something puts them off ordering
A budget concern, shipping cost or uncertainty calls for a different response. Help first, then offer a compatible option when your limits allow it.
They are ready for more
Make it easy to reorder, replenish or discover a useful complement. Recent interest helps determine the next action without waiting only for a calendar date.
Let’s see how it fits your store.
Tell us what you sell and what you would like to improve after the first order. We’ll walk you through the journey and discuss access for your store.
Request a demoPublic installation is pending review.
Already installed? Open your store and select Apps → Bitelio. Your plan and approved charges are managed in Shopify.
Open ShopifyFrequently asked questions
Do I need a separate workflow for every product?
No. Prepare one programme for the store and define the products, approved information, channels and limits it can use. Once activated, the next step adapts to each customer’s orders, answers and interactions.
Do I need discounts to encourage another purchase?
No. The customer may need an answer, help using the product or a better recommendation. You can allow discounts, gifts or free shipping and set their conditions and budget.
Does it only work through email?
The follow-up can use email, WhatsApp, browser notifications and an app connected through the API. Each channel needs configuration and the customer’s permission. A mobile app needs your team’s integration; browser notifications depend on browser support.
Do I need to leave my current email tool?
You can keep it, but decide which tool sends each message and coordinate exclusions. Workflows from another platform do not migrate automatically to Bitelio.
Can I install Bitelio in Shopify now?
New public installations are pending Shopify review. Request a demonstration and ask about early access at hello@bitelio.com. Programme availability and sending are enabled through a controlled rollout; an access request does not activate messages.
How will I know whether Bitelio adds sales?
Review repeat purchases, time between orders and costs. A control group lets you compare with customers who do not receive the programme and estimate its contribution when enough data is available. Attributed sales alone do not establish a sales increase.
Do I need a separate Bitelio login?
An authorised store owner can use their Shopify session to manage the store’s project inside Shopify. Staff and collaborators may need existing Bitelio access and the appropriate permissions.
Who bills me?
Shopify manages plans and approved usage for projects connected to Shopify. Review the plan, allowance and rates on Shopify’s approval screen before accepting. If you already have a Bitelio web subscription, contact us to review that existing subscription before choosing a Shopify plan.
Does connecting immediately send messages?
No. The connection imports data. Review your product information, sender, channels and programme before explicitly activating it. Observation mode lets you inspect decisions without sending.
Can I also use a survey on the Thank you page?
Yes. Publish a survey in Bitelio and add the Bitelio block in Shopify’s Thank you page editor. Standalone surveys complement the adaptive questions used by your programme.
Will every customer receive marketing?
No. Each channel must be connected and the customer must be eligible to receive marketing on it. Installing the app or answering a survey does not itself grant marketing consent.